Shipping policy
Shipping policy
PROCESSING TIME
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
SHIPPING TIMES
- Standard Shipping: 7–15 business days
- Free Shipping: On all orders
Please note: Delivery times may be extended during peak holiday seasons (November–December).
SHIPPING DESTINATIONS
We currently ship to the United States.
TRACKING
Once your order ships, you'll receive an email with tracking information. Please allow 24–48 hours for tracking to update.
CUSTOMS & IMPORT DUTIES
International customers may be subject to customs fees or import duties charged by their country. These fees are the responsibility of the customer.
LOST OR STOLEN PACKAGES
Airlayer is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact your local post office first. If unresolved, email us and we'll help investigate.
DELAYED ORDERS
If your order hasn't arrived within the estimated timeframe, please email support@tryairlayer.com with your order number and we'll investigate immediately.
Questions? Email us at support@tryairlayer.com